Jan Stewart Memorial Wellness Lecture: Lessons Learned From the Sharp End of Care: 40 Years of Collective Experience Supporting the Caregiver-Presentation Slides

Presentation Slides

Pdf Summary

The document titled "Jan Stewart Memorial Wellness Lecture" focuses on lessons learned from 40 years of experience in supporting caregivers in healthcare. The lecture discusses the impact of adverse medical events on healthcare professionals, advances in the Scott three-tiered interventional support model, and the importance of clinician peer support programs for promoting well-being and patient safety. It also touches on the initiative to establish a culture of safety within healthcare organizations.<br /><br />The document highlights that errors in healthcare are often caused by faulty systems, processes, and conditions leading to mistakes. It stresses the importance of developing and adopting practice standards to improve safety and set expectations among providers and consumers.<br /><br />The lecture addresses the challenges faced by healthcare professionals, particularly second victims who experience trauma from challenging cases. It emphasizes the need for peer support programs, emotional first aid, and structured support interventions to facilitate healing and recovery after such events.<br /><br />Additionally, the document discusses the psychological distress and resilience of healthcare professionals during the COVID-19 pandemic, showcasing the importance of peer support and resilience in mitigating the impact of challenging clinical events.<br /><br />In conclusion, the document advocates for comprehensive support structures, including a three-tiered interventional model, to provide emotional first aid, normalize responses, and guide clinicians through the healing process after challenging events. It aims to create a supportive environment that values and respects healthcare professionals, helping them thrive and prevent burnout or dropping out due to inadequate support.

Keywords

caregiver support

adverse medical events

Scott three-tiered model

clinician peer support

culture of safety

healthcare errors

second victims

emotional first aid

COVID-19 resilience

support structures